Shipping & returns
FREE SHIPPING ON ALL ORDERS ABOVE $200
WITH AUSTRALIAN REGULAR POST
We will ship your order on the same business day if you place it before 12 pm EST. Australia Standard Shipping
During the sale period please allow up to 3 business days for the orders to be dispatched.
AUD 9.95 standard shipping for all orders under $200.00 to all metro areas Australia wide.
Free standard shipping on all orders over $200.00
Tracking facility is available through Australia Post website.
Your order will be delivered in approximately 3-5 business days*.
Australia Express Shipping
Order MUST be places before 12:00 pm AEST.
Shipping for all express orders $14.95.
Orders to metro areas will be delivered in approximately 1-3 business days*.
Orders to outside the metro areas will be delivered in approximately 5 business days*.
If your order has not been delivered within the specified times, please contact us via e-mail email@example.com
*You may experience a delay in receiving your order during sale and public holidays periods.
New Zealand - standard shipping on all orders $19.95
Your order will be delivered in approximately 4-10 business days.*
Japan - standard shipping on all order under 2 kg $18.95
Singapore - standard shipping on all orders over $50 - $19.95
Your order will be delivered in approximately 10 business days.*
All other countries please contact us for a quote.
Returns and Exchanges
At BRANDS FOR KIDS we do everything possible to make sure you are happy! If you are not completely satisfied with your purchase, you may return it to us within 14 days of receiving the goods and we will refund your full purchase price, less shipping and handling. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging with all tags attached.
Please note that our inventory is often very limited so check with us first if you wish to exchange your item to make sure the desirable item is available in your size.
For the fastest return processing please send us an email to firstname.lastname@example.org with the order/invoice number, your name and whether you would like to have your item exchanged or you prefer a refund. Once you have received an email confirmation from us send your item to:
BRANDS FOR KIDS PTY LTD PO BOX 1170 Hawksburn 3142 Victoria
We’ll issue a credit in your original form of payment, less adjustments for shipping and handling as soon as we receive your shipment. Please note you will be responsible for paying the shipping costs for returning your item.
Several types of goods are exempt from being returned: products that are intimate or sanitary goods, health and personal care items, CD, DVD, software, video game, that has been opened. Gift boxes that have been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Only regular priced items may be refunded, sale items cannot be refunded. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.